At Skillus, we stand behind the quality and craftsmanship of every piece we make. Each Skillus item is designed to be cherished — and your satisfaction matters to us.

What We Cover

• Defects in materials or craftsmanship
• Structural issues caused by manufacturing defects under normal use

Warranty claims are reviewed on a case-by-case basis.

What We Do Not Cover

• Normal wear over time
• Discoloration caused by prolonged exposure to harsh chemicals, perfumes, or lotions
• Broken chains due to pulling, force, or misuse
• Lost or stolen pieces
• Damage caused by improper care or handling

For care guidelines that help preserve your jewelry, see our Jewelry Care page.

How to Submit a Warranty Request

If you experience an issue, email us at connect@skillus.com with:

• Your full name
• Order number
• A short description of the issue
• A clear photo or video of the piece

We will review your request and get back to you within 48 hours.

Our Commitment

We're dedicated to providing a smooth, caring experience. Your confidence means everything to us — and we're here to help.

By purchasing from Skillus, the customer acknowledges and agrees to the following:

General

• Skillus is not responsible for damage caused by misuse, accidents, chemicals, or failure to follow care instructions
• Normal wear over time is expected and not considered a defect
• Color variations may appear depending on lighting, screen settings, and natural differences in materials

Allergy & Sensitivity

Our jewelry is crafted with high-quality, hypoallergenic materials and is free of nickel, lead, and cadmium. As with any jewelry, individual reactions may occur. If you have known metal sensitivities, please wear with care.

Accuracy of Information

We strive to ensure all product descriptions, photos, and details are accurate. Slight variations in size, color, or finish may occur.

Customer Responsibility

By purchasing from Skillus, the customer agrees to:

• Follow all care instructions
• Wear and store pieces responsibly
• Handle jewelry gently

Your satisfaction and confidence are important to us — we're committed to clarity and excellence at every step.