Shipping Policy

Free standard shipping on all U.S. orders — no minimum required.

We currently ship within the United States, including Hawaii, Alaska, and APO/FPO addresses. Free shipping cannot be combined with promotional offers.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends will begin processing the next business day.

Delivery Times

Standard U.S. shipping is free and typically arrives within 3–5 business days after processing. Express shipping options are available at checkout for an additional cost.

Delivery estimates are provided by the carrier and may vary.

Skillus is not responsible for delays caused by carrier service issues, severe weather conditions, holidays or peak seasons, or incorrect or incomplete shipping information provided at checkout.

Incorrect Addresses

Please double-check your shipping address before completing your order. Skillus is not responsible for orders shipped to addresses entered incorrectly. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment — additional shipping fees may apply.

Lost or Stolen Packages

Once a package is marked "Delivered" by the carrier, Skillus is not responsible for lost or stolen items. Please contact the carrier directly to file a claim. We're happy to provide any documentation needed to support your claim.

Damaged Packages

In the unlikely event that your package or item arrives damaged, please email us at connect@skillus.com within 3 days of delivery with your order number and photos of the damage. We'll review the issue and take care of the next steps with you.

Returns

For complete return and exchange information, please see our Returns & Exchanges Policy.

Email connect@skillus.com if needed — we're always here to assist.