Refund policy

Returns & Exchanges

We want you to feel confident with every Skillus purchase.
Here's what you need to know about returns and exchanges.

Eligibility

Items must be unworn, undamaged, and in their original condition and packaging.

Return Window

Returns and exchanges must be requested within 7 days of delivery.

Return shipping is free on eligible U.S. orders. Once your request is approved, we’ll email you a return label.

Returns and exchanges are not accepted after 7 days.

Exchanges

Exchanges follow the same eligibility requirements and 7-day return window.

Email connect@skillus.com with your order number and the item you’d like to exchange.

International Returns

International returns must be requested within 7 days of delivery and meet the same item condition requirements.

International return shipping is the customer’s responsibility. Original shipping charges, import duties, customs fees, and applicable taxes are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, email connect@skillus.com within 7 days of delivery with your order number and photos of the package and item.

We’ll review the issue and assist you with the next steps.

Refunds

Once we receive and inspect your return, we’ll notify you by email. Approved refunds will be issued to your original payment method within 5–7 business days. Your bank or card issuer may require additional time to post the credit.

Original shipping charges, if any, are non-refundable.

How to Start a Return

Email connect@skillus.com with your order number, the item(s) you'd like to return or exchange, and the reason for your request.

We’ll respond within 2 business days with the next steps.

Email connect@skillus.com if needed — we're always here to assist.