Returns & Exchanges

We want you to feel confident with every Skillus purchase.
Here's what you need to know about returns and exchanges.

Eligibility

Items must be unworn, in their original condition and packaging, and free of damage or signs of wear.

Return Window

Free returns are available within 7 days of delivery on eligible U.S. orders. Free returns cannot be combined with promotional offers. Once your return request is approved, we'll email you a prepaid return label.

Returns and exchanges are accepted between 8 and 14 days after delivery. Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service, as we cannot issue refunds for packages lost in transit.

Returns are not accepted after 14 days.

Exchanges

Exchanges follow the same timeframes and shipping conditions as returns.

Email connect@skillus.com with your order number and the item you'd like to exchange, and we'll guide you through the next steps.

Damaged or Incorrect Items

In the unlikely event that your order arrives damaged or you receive an incorrect item, please email connect@skillus.com within 7 days of delivery with your order number and photos.

We'll review the issue and take care of the next steps with you.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds will be issued to your original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the credit.

Original shipping charges, if any, are non-refundable.

How to Start a Return

Email connect@skillus.com with your order number, the item(s) you'd like to return or exchange, and the reason for your request.

We'll get back to you within 2 business days with the next steps.

Email connect@skillus.com if needed — we're always here to assist.